HSBC offers new support for Wang Fuk Court residents

Immediate Support for Financial Relief

• A pre-approved six-month payment holiday for credit cards and loans has been offered to Wang Fuk Court residents.
• Affected customers may also apply for an interest-free personal instalment loan or credit card cash instalment plan of up to HKD50,000 over a term of up to 24 months.

Fee waivers

• HSBC will waive/refund different service fees for all affected residents, including:
  • autoPay instruction returned as a result of insufficient funds fee
  • Returned cheque fee
  • Clean bill returned unpaid fee
  • Safe Deposit Box break-in fee and new key deposit fee
  • One-year Safe Deposit Box annual rental fee
• HSBC will also waive handling fees for all donations to NGOs and the Government Support Fund for Wang Fuk Court.

Branch operating hours extension

• The Tai Po branch and the Premier Centre will continue to extend their operating hours this weekend:
  • Saturday, 6 December: 9am to 5pm
  • Sunday, 7 December: 9am to 1pm

Relief Payment

• Affected HSBC Life individual life insurance policyholders will receive a one-time relief payment.

Replacement of damaged banknotes and coins

• Effective immediately, individuals (including non-HSBC customers) impacted by the recent fire incident may present damaged banknotes (from any note-issuing banks) and coins at any HSBC branch for assessment and possible replacement, subject to the following requirements:
  • All banknotes and coins must be authenticated as genuine.
  • There must be no indication of deliberate damage or fraudulent activity.
  • The face value and issuing bank must be clearly identifiable from the remaining fragments of the note or coin.

For enquiries regarding HSBC’s support measures, please contact:

• HSBC Banking Services / HSBC Life Insurance: 2233 3066
• General Insurance Hotline (Operated by AXA): 2894 4676

HSBC remains committed to standing by our customers and the community as we navigate this difficult time together.