HSBC unveils seamless passbook account consolidation on mobile app

HSBC Hong Kong has launched a simple mobile consolidation journey for passbook customers to switch to an integrated account with broader banking services. Through the HSBC HK App, customers can complete the migration anytime – with no paperwork, branch visits or manual transfer of standing payment instructions required.

This service journey aligns with HSBC’s ongoing commitment to digital leadership and customer empowerment. With almost 90 per cent of Hong Kong adults already using digital banking¹, HSBC is supporting passbook account holders to join the digital majority and enjoy the full convenience of modern banking.

Unlike basic passbook accounts, integrated accounts provide a one-stop view of foreign exchange, time deposits, investments, cards, and insurance — all in one place. Integrated account holders also gain exclusive access to loyalty programmes like Well+, Forex Club, and Top Traders Club — each offering tailored rewards and preferential offers, accessible through the mobile app.

Frankie Yan, Head of Retail and Wealth Distribution, Retail Banking and Wealth, Hong Kong, HSBC, says: “At HSBC, we are dedicated to ensuring no customer is left behind in the digital era. This new service is part of our broader effort to empower customers to fully embrace digital banking, enjoy unmatched convenience, and benefit from enhanced security. We want every customer to thrive in the modern financial world, and we’re making the transition as easy and rewarding as possible.”

According to the Bank’s data, 66 per cent of passbook holders who also have an integrated account did not update their passbooks at all in 2025. By migrating or consolidating to an integrated account, customers can access the most up-to-date information 24/7 via the app. Meanwhile, compared to a physical passbook, accessing an integrated account via the app is more secure as it requires a unique username and PIN or biometric authentication. It also provides more privacy, and reduces the risk of unintentional information exposure.

To encourage customers to embrace digital banking, the first 16,000 customers who migrate to an integrated account will receive a cash reward². Everyone who completes the consolidation by 31 May 2026 will also be entered into a lucky draw for a HKD5,888 Gold Passbook (0.9999 fineness) — a limited-edition memento celebrating the move to digital banking.

This initiative does not diminish HSBC’s commitment to its omni-channel strategy, where in-person service remains a vital part of the offering. Since 2 March 2026, HSBC has extended banking hours across its branch network, with all branches closing at 17:00 Monday to Friday³. This provides greater consistency and convenience for customers who value face-to-face service, reflecting our continued investment in both digital and physical channels.

HSBC continues to support customers at every stage of their digital journey. The HSBC HK App’s Lite mode — launched in October 2022 for those with essential needs or less familiarity with digital banking — has attracted over 800,000 users. Digital Ambassadors at branches have guided more than 70,000 customers in 2025, while monthly Digital Academy sessions have helped hundreds more over the past few years, mainly elderly customers, build confidence in digital banking.

HSBC has also upgraded its mobile branches to serve as anti-fraud ambassadors. Visiting remote locations with large elderly populations, these branches provide essential services alongside fraud prevention education through short animations and videos. This ensures even the most vulnerable customers are equipped to bank safely and transition to digital-based integrated accounts.

HSBC unveils seamless passbook account consolidation on mobile app (5-page PDF 293KB)